Return Policy

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Overview

This Return Policy applies to the event and photo zone decor services and products offered by Whrixxenaghex through whrixxenaghex.ddd. Our offerings include rental and purchase of backdrops, photo walls, thematic installations, floral arrangements, drapery, balloon arrangements, and related decor items. This policy outlines our procedures for cancellations, returns, rescheduling, and refunds. Please read this policy carefully before making a booking or purchase. By completing a booking or purchase, you agree to the terms set forth in this policy.

Rental Services

Most of our event decor offerings, including the Elegant Wedding Backdrop, Corporate Brand Wall, and Festive Party Zone packages, are provided on a rental basis. Rental agreements specify the rental period, which typically includes delivery to your venue, professional setup, use during your event, and teardown and retrieval by our team. Upon completion of the rental period, our team retrieves all decor items. There is no customer-initiated return process for rentals, as the items are collected by us at the agreed time. If you need to shorten or extend your rental period, please contact us as soon as possible. Extensions may be subject to availability and additional fees. Early teardown may result in a partial fee if our team is required to return outside the originally scheduled window. Late returns or failure to allow our team access for teardown may result in additional charges.

Cancellation Policy

We understand that plans change. Cancellations must be submitted in writing via email or through our contact form at whrixxenaghex.ddd. Verbal cancellations will not be accepted. Upon receipt of your written cancellation, we will confirm and process it according to the following schedule:

• More than 14 days before your event date: We will refund your deposit minus a processing fee of 10% of the total booking value. This fee covers administrative costs and the opportunity cost of holding your date.
• Between 7 and 14 days before your event date: We will refund 50% of your deposit. At this stage, we have likely turned away other bookings and begun preparation for your event.
• Less than 7 days before your event date: The full deposit is non-refundable. We have committed resources, scheduled staff, and may have turned away other clients. In exceptional circumstances, we may offer a partial credit toward a future booking at our sole discretion.

In the event of severe weather, natural disaster, government mandate, or other unforeseen circumstances that prevent your event from taking place, please contact us as soon as possible. We will work with you on a case-by-case basis to reschedule your booking to an alternate date (subject to availability) or provide a partial refund where appropriate. Documentation may be required to support claims of force majeure.

Purchased Items

For decor items purchased outright (as opposed to rented), returns may be accepted within 7 days of delivery if the following conditions are met: (a) the item is unused and in its original condition; (b) the item is in its original packaging where applicable; (c) the item is in resaleable condition with no signs of wear, damage, or alteration. You must contact us to obtain a Return Authorization Number (RAN) before shipping any items back. Returns received without prior authorization may be refused or delayed. Return shipping costs are the responsibility of the customer. We recommend using a traceable shipping method and retaining proof of shipment. A restocking fee of 15% may apply to approved returns. Custom-made or personalized items, including branded backdrops, logo-printed backdrops, or specially ordered thematic elements designed to your specifications, are generally non-returnable unless they arrive damaged or defective. Sale items may be subject to different return terms as specified at the time of purchase.

Damaged or Defective Items

If you receive rental or purchased decor items that are damaged, defective, or not as described, please notify us within 24 hours of delivery or setup. For rental items, document the damage with photographs if possible and contact us immediately so we can arrange for replacement or repair before your event. We will make every effort to provide a suitable replacement in time for your event. If we cannot do so due to inventory constraints, you will receive a full refund or credit for the affected items. For purchased items, we will arrange for replacement, repair, or a full refund at our discretion. Do not attempt to repair or alter damaged items, as this may affect our ability to provide a remedy and could void any applicable warranty. Items must be returned in the condition received if we request them back for inspection. We reserve the right to inspect items before issuing a refund or replacement.

Rescheduling

If you need to reschedule your event and your decor booking, please contact us as soon as possible. Subject to availability, we will do our best to accommodate a new date. One complimentary reschedule may be allowed if requested at least 14 days before the original event date, provided the new date is within six months of the original date. Additional reschedules or reschedules requested with less than 14 days' notice may be subject to availability and a rescheduling fee of up to 25% of the deposit. Rescheduling to a peak season date (e.g., major holidays, popular wedding dates) may require payment of any applicable price difference. We cannot guarantee availability for your preferred alternate date, and failure to find a mutually agreeable date may result in cancellation subject to our standard cancellation policy.

Deposits and Payments

A deposit is typically required to secure your decor booking. The deposit amount will be specified in your booking confirmation and is generally 30-50% of the total booking value. The remaining balance is due no later than 7 days before your event date unless otherwise agreed in writing. Failure to pay the balance by the due date may result in cancellation of your booking and forfeiture of your deposit. We will make reasonable efforts to remind you of the payment due date, but you are responsible for ensuring timely payment. Accepted payment methods will be specified in your booking agreement. Refunds for cancelled bookings will be processed within 14 business days of the cancellation confirmation, using the original payment method where possible. Refunds to credit or debit cards may take additional time to appear depending on your financial institution. We are not responsible for any currency fluctuation or bank fees associated with refunds.

Lost, Stolen, or Damaged Rental Items

You are responsible for the care and security of rented decor items from the time of setup until our team completes teardown. In the event that rental items are lost, stolen, or damaged (beyond normal wear and tear) during the rental period, you will be charged the replacement or repair cost. Normal wear and tear includes minor scuffs, slight soiling that can be cleaned, and expected wear from standard use. Damage includes tears, stains that cannot be removed, broken components, missing items, or any alteration to the items. We will provide an itemized invoice for any such charges. To minimize risk, we recommend securing the event space and ensuring adequate supervision of the decor during your event.

Refund Processing

Approved refunds will be processed within 14 business days of our confirmation. Refunds will be issued to the original payment method used for the transaction. If the original payment method is no longer available, we may issue a refund by check or alternative method at our discretion. You are responsible for any fees imposed by your bank or payment provider. Partial refunds may be issued in cases where only a portion of your order is affected. We reserve the right to issue store credit in lieu of a monetary refund in certain circumstances, which may be applied to future bookings within 12 months.

Exclusions

The following are generally excluded from our return and refund policy: (a) custom or personalized items that were made to your specifications, unless defective; (b) items that have been used, altered, or damaged by you or your guests; (c) deposits or payments forfeited due to late cancellation as specified in this policy; (d) fees for services already rendered, such as consultation fees or design fees; (e) third-party services or products not directly provided by Whrixxenaghex. If you have questions about whether a specific item or situation qualifies for a return or refund, please contact us before taking action.

Disputes

If you disagree with a decision regarding a return, refund, or charge, please contact us in writing with a detailed description of the issue and any supporting documentation. We will review your dispute and respond within 10 business days. We are committed to resolving disputes fairly and in accordance with this policy and applicable law. Chargebacks or payment disputes initiated with your bank or payment provider without first contacting us may result in suspension of your ability to book our services in the future.

Contact Us

For questions about our Return Policy, to request a cancellation, to initiate a return for purchased items, or to discuss any concerns, please contact us at 1451 Unionport Rd, Bronx, NY 10462, United States, or phone +1 917 442 9002. We are happy to assist and will respond within 24 to 48 hours during business days. When contacting us about a return or cancellation, please have your booking reference number or order number ready to expedite the process.